If something isn’t right, or you change your mind, we are happy to accept a return subject to our policy.
1. Item(s) must be returned within 30 days of purchase date.
2. Customer is responsible for shipping costs to return the product.
3. A 10% restocking fee is applied to returns or exchanges to cover the cost of original shipment and then receiving and restocking the items back to inventory. Original shipping cost is not refunded.
4. Upon receipt and inspection of the product, we reserve the right to either refuse the return or charge a higher restocking fee if product or packaging is damaged or marked impacting the ability to resell it. Product must be in resellable condition.
If you change your mind about the products you have purchased from us, we will refund you using the original payment method once we have received the returned item back in accordance to 1-4 above.
If a product is simply on the wrong combination upon inspection, we will set the lock back to the factory default and send back to you at no charge if the item is less than 30 days old and we are able to reset that combination with our machine (most locks can be reset but not all). If our machine can reset the lock and a return or exchange is desired (vs returned reset product), a $.50 reset fee will be applied. Please note that we will provide a factory contact for you if you are locked out of your Sesamee, Prestolock or Search Alert products.
If product is defective within one year of purchase, we will inspect and replace item if required. Customer is responsible for shipping product back to our warehouse. Upon receiving and inspecting product, we will determine the nature of the return and if it is simply the wrong combination, "Wrong Combination" paragraph above applies. In the case of replacements or repairs - we will cover the shipping back to the customer.
If your product is a Sesamee, Prestolock or Search Alert, we will provide you with the factory contact for limited lifetime warranty.
All returns are handled through the site and associated with the original purchase. We do not accept phone or email return requests and those requests will be forwarded to this page.
On Account- To return products and request an RGA tag for return you will want to log into your account with your email address and password here.
Guest Order- If you ordered on our site as a guest, follow the below instructions to request a return:
If a return is approved based on above criteria and purchase is less than 30 days old: